trust issues

30-Day Trust Challenge Day 28: In Rob We Trust

30-Day Trust Challenge Day 28: In Rob We Trust

Storytelling is not just about entertaining people, it’s about connecting. It’s one of the reasons I’m so passionate about it. I love connecting with people in a very real way, especially when I share one of my personal stories.

30-Day Trust Challenge Day 27: I'm Gonna Go Postal

30-Day Trust Challenge Day 27: I'm Gonna Go Postal

Despite my last two blog entries, I’m generally very nice to customer service people on the phone and in real life. I generally think it helps to be nice to people regardless of the situation vs. coming out swinging, but yesterday, I wasn’t in the mood.

30-Day Trust Challenge Day 26: The Oscar for Poor Customer Service Goes to...

30-Day Trust Challenge Day 26: The Oscar for Poor Customer Service Goes to...

“Ms. Jel-fil-been, I’d like to thank you for being a loyal Citi credit card customer for 25 years,” the customer service rep says on the phone last night.

“Yeah, yeah, yeah,” I think. “Let’s wrap this up.”

I don’t want to be reminded of how much money I have spent during that time, but yes, I am indeed extremely loyal.

30-Day Trust Challenge Day 25: The Oscar for Credit Card Theft Goes to... Some Schmuck in Skokie

30-Day Trust Challenge Day 25: The Oscar for Credit Card Theft Goes to... Some Schmuck in Skokie

I’m sitting on my couch watching The Oscars when I get text on my phone from Citi saying they couldn’t process a recent charge. I’m not sure what they’re talking about. I haven’t used my Mastercard to pay for anything recently, but I’m so wrapped up in Melissa McCarthy’s dress that I hold off on doing anything about it until the commercial.

30-Day Trust Challenge Day 24: Shakes on a Plane

30-Day Trust Challenge Day 24: Shakes on a Plane

If there’s any form of transportation I trust the most when it comes to potential theft, it’s flying. If anyone is going to steal something, it’s harder for them to do it on a plane because they’re trapped there for a few hours. Sure they can plead innocent, but it’s easier to find the culprit on a plane than on a train, a bus or a subway where people get off frequently (and in NYC, I, unfortunately, mean that literally and figuratively.)

30-Day Trust Challenge Day 20: Delta, Delta, Delta, Can You Help Me, Help Me, Help Me?

30-Day Trust Challenge Day 20: Delta, Delta, Delta, Can You Help Me, Help Me, Help Me?

I’m sitting at the gate in the Charlotte airport awaiting my flight to Fort Myers. We’ve already been delayed once for about 45 minutes probably due to the rain outside. It won’t affect my connecting flight in Atlanta, so I’m not worried about it.  

30-Day Trust Challenge Day 17: Roomie Knows Best

30-Day Trust Challenge Day 17: Roomie Knows Best

“I wouldn’t put too much pressure on yourself right now,” Mindy says on our call Friday night. It’s rare that we get to talk. She’s got three young sons, a demanding job and a minimum 2.5 hour commute in each direction every day.

30-Day Trust Challenge Day 16: We Must, We Must, We Must Increase Our Trust

30-Day Trust Challenge Day 16: We Must, We Must, We Must Increase Our Trust

“I can’t believe you did that,” my BFF says to me. This statement surprises me, but then again, it shouldn’t. I have known Kristen since I was seven, we traveled together in Europe and the U.S. for three months and we lived together in San Francisco for two years. I think she knows me pretty well.

30-Day Trust Challenge Day 15: The Keys to My Success

30-Day Trust Challenge Day 15: The Keys to My Success

“Got MILK?” As my BFF Kristen and I would head out into the San Francisco night, this is what we’d ask each other in the late 90s. MILK stood for Money, ID, Lipstick and Keys. Once we had these four requisite items, we could leave our cares behind.

30-Day Trust Challenge Day 11: How to Shoot for the Stars and Exceed Them

30-Day Trust Challenge Day 11: How to Shoot for the Stars and Exceed Them

Anyone who knows me well knows that I can be pretty fearless when it comes to booking celebrities for my storytelling show, Yum’s the Word. Rather than go the traditional route through IMDB Pro or their publicist, I have been known to ask them in person. The fact that I approach any celebrity in New York City is considered a cardinal sin. Much less ask them to appear on my show.

30-Day Trust Challenge Day 9: Secret, Secret. I've Got a Secret.

30-Day Trust Challenge Day 9: Secret, Secret. I've Got a Secret.

When people who barely know me call me “Rob,” it drives me nuts. That nickname is reserved for my family, close friends and BFF. They’ve earned the right to call me that. Much like trust, you have to earn it over time. However, sometimes you have a good feeling about someone and you trust them sooner than the average bear.

30-Day Trust Challenge Day 8: Get a Room

30-Day Trust Challenge Day 8: Get a Room

My friend Susan texted me yesterday asking if there would be a quiet place for her to make a call when we met up that afternoon. We were going to grab lunch at my co-working space and I assured her that there would be a private room available when it came time for her call.

30-Day Trust Challenge Day 2: So Much Baggage

30-Day Trust Challenge Day 2: So Much Baggage

Last fall, I went to the Grand Canyon with my friend, Kambri. (It was a dream trip that helped kick off my 30-Day Challenges starting with “See Ya, Bucko” where I let one thing go every day.) On that trip, I knew that I wanted to be one with nature and soak it all in. I also knew that I’d want to journal and the easiest way for me to do that is on my laptop. However, since I’m tethered to it at least 10 hours a day, I desperately wanted a break from it.